{"id":17906,"date":"2024-02-06T16:48:21","date_gmt":"2024-02-06T16:48:21","guid":{"rendered":"https:\/\/adawliahjo.com\/return-policy\/"},"modified":"2024-08-12T16:45:20","modified_gmt":"2024-08-12T16:45:20","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/adawliahjo.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17906\" class=\"elementor elementor-17906 elementor-14479\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2280529 e-flex e-con-boxed e-con e-parent\" data-id=\"2280529\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0037e1e elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"0037e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3><strong>Return and Refund Policy<\/strong><\/h3><p>At adawliahjo.com, we want you to be completely satisfied with your purchase. We accept returns for defective and non-defective products. If for any reason you are not satisfied, you can return your items within 14 days of receipt for a full refund. Below you will find all the necessary information regarding our return process.<\/p><h4><strong>Conditions for Returns<\/strong><\/h4><p>To be eligible for a return, please ensure that:<\/p><ol><li>Return Period: Items must be returned within 14 days from the date you received your order.<\/li><li>Condition: The user has the right to return any item in one of the following cases:<br \/>The product arrives damaged and unusable by the seller. Receiving a product that does not match the pictures and specifications listed by the seller.<\/li><li>Products not eligible for return: A product that matches the specifications stated on the website and has no manufacturing defect. A product that has been used by the buyer in a way that leads to changing its specifications or damaging it partially or completely. In addition, any product from which the serial number has been removed.<\/li><li>Packaging: Items should be returned in their original packaging to avoid damage during transit.<\/li><li>Customers can return our products by-mail.<\/li><li>Customers do not have to pay Return costs for defective products or wrong products sent by us.<\/li><li>Customers have to pay the actual cost of return shipping when the customers purchase the wrong product, it does not fit or they no longer want the item.<\/li><\/ol><h4><strong>Non-Returnable Items<\/strong><\/h4><p>Certain items are not eligible for a return, including:<\/p><ul><li>Gift cards<\/li><li>Sale items (unless they are defective or damaged)<\/li><\/ul><h4><strong>How to Initiate a Return<\/strong><\/h4><ol><li>Request a Return: To start a return, please contact our customer service team at \u00a0<a href=\"mailto:info@adawliahjo.com\">info@adawliahjo.com<\/a> or +962796835475 with your order number and the reason for your return.<\/li><li>Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.<\/li><li>Package Your Return: Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside of the package.<\/li><\/ol><h4><strong>Shipping Returns<\/strong><\/h4><ul><li>Return Shipping Cost: You must return to Amman - Sports City opposite Gate No. 3 - Next to Al-Azraq Hotel - Al-Sahli Complex, 4th floor 405 Amman, Jordan 11118<\/li><li>The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.<\/li><li>We Do not charge Restocking fees.<\/li><li>Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.<\/li><\/ul><h4><strong>Processing Your Return<\/strong><\/h4><ul><li>Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.<\/li><li>Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 14 business days for the refund.<\/li><li>You have to pay for any loss of value of the goods if this loss of value happens due to the return transit of the goods.<\/li><li>Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.<\/li><\/ul><h4><strong>Exchanges<\/strong><\/h4><p>We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.<\/p><h4><strong>Contact Information<\/strong><\/h4><p>If you have any questions or require assistance regarding our payment policy, please reach out to us:<\/p><ul><li>Email:info@adawliahjo.com<\/li><li>Phone: +962796835475<\/li><li>Customer Service Hours: Monday-Saturday, 9:00 AM - 9:00 PM (GMT+03:00) Arabian Standard Time (Kuwait).<\/li><\/ul><p>Thank you for choosing adawliahjo.com. We value your business and are committed to providing you with a positive shopping experience.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy At adawliahjo.com, we want you to be completely satisfied with your purchase. We accept returns for<\/p>\n","protected":false},"author":877,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17906","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/pages\/17906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/users\/877"}],"replies":[{"embeddable":true,"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/comments?post=17906"}],"version-history":[{"count":19,"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/pages\/17906\/revisions"}],"predecessor-version":[{"id":19867,"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/pages\/17906\/revisions\/19867"}],"wp:attachment":[{"href":"https:\/\/adawliahjo.com\/en\/wp-json\/wp\/v2\/media?parent=17906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}