The user has the right to return any item in one of the following cases:

1. Receipt of a damaged product that is unfit for use by the seller.
2. Receiving a product that does not match the images and specifications provided by the seller.

Products not eligible for return:
1. A product that matches the specifications mentioned on the website and does not have any manufacturing defects.
2. A product that has been used by the buyer in a way that alters its specifications or partially or completely damages it, in addition to any product that has had its serial number removed.